We sincerely apologize for the inconvenience caused during your purchase. Regarding the customs clearance issue, international couriers like FedEx, DHL, and UPS require buyer assistance with customs clearance. This is clearly stated in the DAP (Delivered At Place) terms in Alibaba’s trade assurance orders. We made multiple requests for your assistance, but the clearance wasn’t completed in time, causing the goods to be returned. We understand your frustration and appreciate your feedback. We will continue to improve our service to avoid similar issues in the future. Thank you for your understanding.